Returns

H. PAULIN & CO., A DIVISION OF
THE HILLMAN GROUP CANADA ULC

STANDARD RETURN POLICY

Effective May 1, 2016, following approval by H. Paulin & Co., all merchandise will be accepted for credit on the following terms:

MERCHANDISE ORDERED IN ERROR
Return freight to the originating warehouse is the responsibility of the customer / FOB our facilities. A restocking fee of 15% will be applied.

MERCHANDISE SHIPPED IN ERROR
Where shipping errors are the fault of H. Paulin and Co. we will pay transportation charges and issue fullCredit.

TERMS & CONDITIONS

  1. Approval by way of Returned Goods Authorization (RGA) # must be obtained from H. Paulin & Co. prior to shipment of any product. No goods will be received in our facilities without a valid RGA #.
  2. Product must be returned within 90 days of customer receipt date.
  3. Product must be returned within 30 days of the RGA # being issued to the customer.
  4. We can only accept product of our own manufacture and in our own packages. If repacking is necessary an additional 25% will be applied.
  5. A barcode or label must be visible on all product being returned.
  6. Obsolete merchandise not listed in our current catalogue or price list will not be accepted for credit.
  7. Merchandise shipped for return should be properly packaged to avoid damage in transit.
  8. RGA # must be clearly marked on all boxes / packages.
  9. Packing slip must be enclosed with the returned goods.
  10. Minimum value of goods being returned is $25.00 (outside of defective goods or orders shipped in error).

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